Shipping policy

Shipping Policy

Effective Date: August 21, 2026

Welcome to CEEVEE. We want your shopping experience to be simple, transparent, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

Please review this policy before placing your order, particularly the estimated delivery time and our order cancellation terms.

1. Order Processing

Once your order is successfully placed and payment has been confirmed, we begin processing your order.

Orders are generally processed within 1–5 business days. Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.

After your order has been dispatched, tracking information may be provided where available.

2. Estimated Delivery Time

CEEVEE works with different fulfillment and shipping partners, so delivery times may vary depending on the product, destination, shipping method, customs procedures, and carrier.

Estimated Delivery: 8–50 Days

The 8–50 day period is an estimated delivery timeframe and is not a guaranteed delivery date.

Some orders may arrive earlier, while others may take longer due to customs clearance, shipping carrier delays, weather, public holidays, transportation issues, or other circumstances outside our reasonable control.

By placing an order, you acknowledge and accept this estimated delivery timeframe.

3. Free Shipping

CEEVEE may offer free shipping on eligible orders.

When free shipping is offered, CEEVEE may cover the applicable shipping and handling costs associated with the order.

Because shipping and processing costs can be incurred shortly after an order is placed, we kindly ask customers to carefully review and confirm their product selection before completing a purchase.

Please make sure you are ordering the correct product, size, color, model, quantity, and variation.

If you have any questions about a product, please contact us through our website chat before placing your order.

4. Order Cancellation

Customers may request cancellation within 24 hours of placing an order.

To request a cancellation, please contact CEEVEE as soon as possible through our website chat or email.

We will make reasonable efforts to cancel the order if it has not already entered processing or shipment.

After 24 hours, the order may already have been processed, packed, or shipped, and cancellation may no longer be possible.

If an order has already been shipped, the customer may need to receive the order and follow our applicable Refund and Return Policy.

Submitting a cancellation request within 24 hours does not automatically guarantee cancellation if the order has already entered processing or shipment.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please carefully check your:

Full name
Phone number
Building or villa information
Street and area
City
Country
Postal or delivery code, where applicable

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or redelivery costs may apply where permitted.

6. Delivery Attempts

Our shipping partners may make one or more delivery attempts.

Please ensure that the provided phone number is active and that someone is available to receive the order when required.

If delivery cannot be completed because the customer is unavailable, refuses the package, or provides incorrect delivery information, the carrier may return the package or arrange another delivery attempt.

Where permitted by applicable law, additional delivery or return shipping costs may apply.

7. Tracking Your Order

Where tracking is available, CEEVEE may provide tracking information after your order has been dispatched.

If you need assistance with your order or tracking information, please contact us through the customer service chat box on our website.

You may also contact us directly using the details provided below.

8. Shipping Delays

Although we work with our shipping partners to provide reliable delivery, delays can sometimes occur.

Possible causes include:

Customs clearance
Shipping carrier delays
Weather conditions
Public holidays
High shipping volumes
Transportation disruptions
Incorrect delivery information
Import requirements
Government restrictions
Unexpected operational issues
Other circumstances outside our reasonable control

A delay does not automatically mean that an order has been lost.

If your order is significantly delayed, please contact us so that we can review the shipment and provide assistance where possible.

9. Customs, Duties and Import Charges

For international shipments, customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.

If these charges are not included during checkout, they may be the responsibility of the customer.

CEEVEE does not control customs authorities, their decisions, or their processing times.

Customers are responsible for complying with applicable import requirements and regulations in their destination country.

10. Damaged Packages

If your package arrives visibly damaged, please contact CEEVEE as soon as reasonably possible.

To help us investigate the issue, we may ask you to provide photographs of the package, shipping label, and damaged product.

We will review the matter and work with the relevant shipping provider where appropriate.

11. Missing or Delivered Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us promptly.

We may work with the relevant shipping carrier to investigate the delivery status and determine the appropriate next steps.

12. Multiple Packages

Depending on product availability, warehouse location, fulfillment arrangements, or shipping methods, products from the same order may occasionally be shipped separately.

As a result, you may receive multiple packages and different tracking information for the same order.

13. Customer Cooperation

We kindly ask all customers to cooperate with CEEVEE and our delivery partners.

Before placing your order, please:

Confirm that you want the selected product
Check the product details carefully
Provide a correct delivery address
Provide an active phone number
Make sure you are comfortable with the 8–50 day estimated delivery timeframe
Contact us promptly if you need assistance

Your cooperation helps us avoid unnecessary shipping and processing costs and allows us to continue offering competitive prices and free shipping on eligible orders.

14. Changes to This Shipping Policy

CEEVEE may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery services, business practices, or applicable requirements.

The latest version will always be available on our website.